We're sorry to see you go! You're always welcome back if you change your mind down the road.

Annual Plans

Annual plans are billed as a full-year commitment upfront and are non-refundable. Choosing an annual plan means agreeing to a 12-month term and accepting the full annual charge; there are no refunds for cancelling partway through, and no exceptions for switching plans mid-term.

Monthly Plans -- First Billing Cycle

If you're a new subscriber on a monthly plan:

• Cancel within 7 calendar days of your first charge (including day 7): 50% refund.

• Cancel after day 7: no refund.
  
  

Existing Subscriptions (Monthly or Annual)

Once you're past your first billing cycle, there are no refunds on any renewal, monthly or annual. If you cancel, your account stays active through the end of your current billing cycle; you won't be charged again after that, and access ends when the cycle closes.

Switching Plans

Upgrading or downgrading moves your account to our current plan structure and pricing. There's no refund for the switch itself, and legacy (“grandfathered”) pricing ends once you change plans or if a payment lapses; there are no exceptions to this for grandfathered accounts.

Lifetime License Accounts

Lifetime license accounts aren't affected by future price or policy changes, and aren't eligible for a refund, consistent with the Lifetime License section of our Terms of Use.

Taxes

All fees are exclusive of taxes, levies, and duties. You're responsible for any taxes tied to your subscription.

If You Have a Signed Agreement With Different Terms

If you've signed an individually negotiated Order Form, enterprise agreement, or other written contract with Workroom that includes its own refund, cancellation, or dispute terms, those specific terms control over this general Refund Policy for that account.

Billing Errors vs. Change of Mind

This policy covers refunds for cancellations and changes of mind. If you believe you were billed incorrectly (for example, charged the wrong amount or charged twice), that's handled separately: let us know within 60 days of the statement where the error first appeared, per our Master Subscription Agreement, and we'll investigate and correct it. That process doesn't count against, or get limited by, the refund windows described above.

Your Data If You Cancel

After cancellation, you can export your data for 30 days through the Platform or by requesting an export from us. After that window, we'll delete it, consistent with our Master Subscription Agreement and Terms of Use.

Related Documents

For more detail, see our Terms of Use and our Master Subscription Agreement, both available at myworkroom.co.

Questions?

Reach out to us at [email protected] and we're happy to help.