Every plan
$0included
Chat in the app, or email
- Questions, and “how do I…”
- Bugs, and anything that looks wrong
- Billing and account help
- Feature requests
Support
Real people answer.
Real people answer.
In about a minute.
Support is included on every Workroom plan, at no extra cost. Open the chat in the app and a person who knows how design studios run answers, usually within a minute.
Trusted by the studios doing the work
1 minute
average time for a person to answer in chat
4 hours
average time from a bug report to the fix
1 month
average time from a feature request to live in Workroom
$0
support is included on every plan
Averages over the last 90 days.
Do I have to pay for support?
No. Support is free. Training is optional.
Every studio pays for its $149 kickoff once. After that, anything you need help with is support, on the house. Training sessions are there when you want a specialist to set something up with you or teach your team.
When you want to go deeper
$100a 60-minute session
Or packs from $270
- A specialist sets something up with you
- Your team learns a module on your own projects
- 12 topics, from QuickBooks to automations
The rule of thumb: if it’s a question or a problem, it’s support, and it’s free. If you’d like someone to set something up with you or teach your team, book a session.
How to reach us
The fastest way is the chat in the app
Chat in the app
Open the chat icon in Workroom and you’re talking to the team, with your account already in front of us.
Write to support@myworkroom.co from the address on your account, and we’ll pick it up with your context ready.
Status
See whether everything is running, and what’s being worked on, on the status page.
Bugs
Tell us what’s wrong, and it gets fixed
Report a bug in the chat, with a screenshot if you have one. Over the last 90 days, the average bug was fixed four hours after it was reported.
Feature requests
Ask for what your studio needs
Something Workroom doesn’t do yet? Request it in the chat. Over the last 90 days, the average feature request was live within a month, and the roadmap shows what’s coming next.
Questions we hear
Support, specifically answered
Do I have to pay for support?
No. Support is included on every plan: chat, email, bug fixes and feature requests. What costs money is the $149 kickoff every studio starts with, and training sessions if you want a specialist to set something up with you or teach your team.
When is someone there?
We promise business hours, Monday to Friday, excluding U.S. federal holidays. Right now the team is usually online well past that, which is how the average answer takes about a minute.
What’s the difference between support and training?
If it’s a question or a problem, it’s support, and it’s free. If you’d like a specialist to set something up with you, or to teach your team a part of Workroom on your own projects, that’s a training session.
How do I report a bug?
In the chat in the app, or by email to support@myworkroom.co. Tell us what you expected and what happened, and add a screenshot if you can.
Can I request a feature?
Yes, in the chat. Over the last 90 days the average request was live within a month. The roadmap shows what’s on the way.
What does Concierge add?
Priority support and a dedicated account manager, plus custom setup for your automations, fees, forms, contracts, leads and projects. See pricing.
Already a customer?
Open the chat. Someone’s there.
Log in and use the chat icon in Workroom. Not a customer yet? We’ll show you the product and the people behind it.